All custom earpieces and earplugs are guaranteed against defects in materials and workmanship for 12 months from original invoice date. They are also guaranteed against improper fit and feedback for 3 months from the original invoice date. We keep impressions for 9 months but not all are reusable. Impression scans are only done upon request and kept for 3 years. We recommend that new impressions be made when fit problems occur.

REMAKES

A REMAKE is free (excluding UPS charges) when no changes are made and...

• An earpiece causes fit or feedback problems within 3 months of original invoice date
• An earpiece breaks or cracks from normal use (does not include pulling on tubing for mold removal) within 1 year of original invoice date
• An earpiece causes discomfort within 3 months of original invoice date
• An earpiece is lost or damaged in the mail while being sent to the dispenser

‍

A REMAKE Is not free when...

• Patient/Audiologist modifies, mishandles, or loses the mold
• Feedback or discomfort occurs after 3 months of purchase
• The earpieces are over one year old
• Feedback occurs when a dispenser orders High Frequency or CROS style earpiece
• A new style is needed due to a change in hearing instrument
• A decision to fit the other ear is made
• A mold is made incorrectly due to incomplete or inaccurate information given by the dispenser

‍

      A remake is not free, a nominal charge plus shipping and handling will be made when...

• We are asked to change the material style, color, acoustics, or helix
• We are asked to remake a mold due to client growth (Primarily pertains to children - Baby Warranty recommended)

RETURN/CREDIT POLICY 

Due to hygiene/health concerns, custom-fit earpieces are not returnable for credit or refund. We cannot issue credit if, for any reason, a client fails to pick up his/her mold from the dispenser.